Benchmarking: A Signpost to Excellence in Quality and Productivity
John Wiley & Sons
$184.99
The day-to-day procedures within an organization are unlikely to be influenced by market forces. Communications or 'deliveries' are made between different departments to receivers who cannot turn to alternative suppliers. There is no competition, standards are accepted and inefficiencies arise. This is where benchmarking comes in. The effect of benchmarking on the development of an organization can be profound.
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